GENERAL TERMS AND CONDITIONS
COMPANY OBLIGATIONS
While the vehicle is within our facilities, it will be insured by the company's insurance company.
The company is responsible for loss, theft, or damage to the exterior of the vehicle as long as it is proven that the damage has been caused by the company's negligence and is proven before the vehicle is removed.
The company assumes no responsibility for any damage or theft of accessories and items that are not fixed in the vehicle. This includes, among others:
- Theft of the Radio/CD player/removable front panel.
- Theft of personal belongings: Mobile phones, Tablets, Computers, clothing items, handbags, or any other object that customers have left in the vehicle.
- Theft of vehicle documents (we remind you that as the vehicle owner you should not leave any original vehicle documents when you leave your vehicle on our premises, and instead you should provide us with a photocopy of the most relevant documents).
The company is not responsible for mechanical and/or electrical breakdowns that may occur during the vehicle's stay in the parking lot. Likewise, the company will not be responsible for wear and tear due to the use of all exterior and interior parts and components of the parked vehicle.
The company will not be responsible for imperceptible damages, both interior and exterior, if there is not enough light, bad weather, or excessive dirt to carry out the reception of your vehicle, since visual inspection is not reliable under those conditions, as well as imperceptible in the photographic report at the time of receiving your vehicle, this avoids possible confusion when claiming very minor damages, which appear when the car is returned washed and without the dirt that hid them at the time of delivery of the vehicle on your part at the beginning of your trip.
The company is not obliged to clean the parked vehicle, the contracted service is that of custody and transfer included. The cleaning offered is a courtesy proposed by the parking lot as a deference to its customers, for this reason the customer declines to make any claim in this regard.
USER OBLIGATIONS.
- It is the responsibility of the customer to remove all non-fixed items and accessories from the vehicle, such as radio panels, mobile phones, vehicle documents, handbags, etc.
- The customer must ensure that the vehicle will be delivered at the designated time between the customer and the company. If the customer does not deliver the vehicle at the designated time, it may result in an additional cost.
- The customer must notify with 24 hours' notice an extension of their original reservation.
- The customer must provide the vehicle key to the company.
- The customer must ensure that the vehicle is legally documented and in a condition to circulate, taxes, corresponding and valid ITV certificate, insurance policy, etc. In many cases, the company receives and delivers the vehicle at the assigned meeting point (for example: Malaga Airport). For this reason, the company reserves the right to deny entry to the premises to any vehicle that does not meet the requirements stipulated by Spanish law.
- In case a repair has to be carried out on the vehicle, the customer will carry it out at the workshop designated by the parking lot and with express authorization from the insurer's adjuster.
- While the customer drives their vehicle on the company's premises, the customer is responsible for any damage that may occur and associated additional costs.
CANCELLATIONS, RATES, AND REFUNDS.
- The confirmation of the web booking request does not guarantee a specific space for your vehicle in the parking lot.
- For all parking reservations, the company must be informed of a cancellation in writing or by calling 952 246 335 - 902 009 620
- The company has the right to restrict or cancel reservations. All services are subject to availability.
- Prices may vary by periods, although the company will do everything possible to maintain prices, we reserve the right to change prices without prior notice.
- Customers with annual contracts have 15 days from the start date to request a cancellation and will receive a refund minus the number of days they have used applying the normal daily parking rate plus a cancellation fee of €50.
- Payment for the service will be made upon return and in cash.
- In case of making a reservation on the same day, the customer will have to face the payment of 4.97 (€
5), which is the penalty we receive since it is not allowed to attract customers in the terminal itself and we must notify our customers before midnight, so that it appears as our legitimate list of customers.
RESPONSIBILITIES.
- The company has the right to retain the vehicle as a guarantee for any type of debt with the company.
- Claims about vehicles cannot be considered unless they have been reported before leaving the premises.
- No responsibility is accepted for the loss or damage of components and accessories of the vehicle, unless it is proven to be caused by negligence of the company. The marking of damages on each piece must enumerate, if applicable, all existing damages on the same piece. The customer has the obligation to indicate the existence of more than one damage on the same piece marked by the operator. If there are no additional notes, the company will not attend any claim in this regard.
- The company will not be responsible for the loss of the document that certifies and entitles the withdrawal of the vehicle, that is, if the customer loses their receipt and the vehicle is withdrawn by another person for fraudulent purposes, the company will not be responsible.
DATA PROTECTION
In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you about the incorporation of your personal data into a file owned by Carpark Service S.L. for the purpose of providing its services. Likewise, we inform you that Carpark Service S.L. has adopted technical and organizational measures that guarantee the security of personal data and prevent its alteration, loss, treatment or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed, all in accordance with the provisions of Royal Decree 1720/2007, of December 21, which approves the regulations for the development of Organic Law on Data Protection.
In case you do not wish to receive commercial communications from our company, or to exercise at any time your right of access, rectification, cancellation, and opposition to your data, you may do so by notifying Carpark Service S.L. by letter addressed to. Crta de guadalmar nº 14, 29004 Malaga.
